Walk Thru the Bible’s guarantee of excellence: Walk Thru the Bible is committed to providing you with life-changing, quality resources wrapped in a service that exceeds your expectations. If we are not succeeding in this, even in a small way, please inform us at [email protected] so that we can improve.
Returns and refunds: If you are not entirely satisfied with your purchase, you may return items within 30 days of delivery for a full refund. Walk Thru the Bible will also pay for the return shipping costs if the return is a result of our error. Items should be returned in their original condition and in their product packaging. These items must have been sold and fulfilled by Walk Thru the Bible. The refund will be made using the same payment method initially used by the customer. If per bank deposit the full bank deposit details must be provided. The name of the account holder, bank name, branch name, and branch code and bank account number are required. If per credit card the refund amount will be made to the same credit card. Please inform Walk Thru the Bible in advance if you prefer a different refund option. You will be notified by email once the refund has been paid.
Exchanges, wrong and damaged products: If Walk Thru the Bible supplies the wrong product or if the product is in any way faulty or damaged, it will be exchanged for the correct one. We will make a reasonable effort to exchange the product, but if replacement is not possible, we will refund your purchase price including shipping costs. Before returning a faulty or damaged item, please advise Walk Thru the Bible of your intention per email on [email protected], quoting your name and order number. You will then receive directions as to how the exchange will be handled.
Packaging and sending your return or exchange: Before returning an item, please advise Walk Thru the Bible of your intention per email on [email protected], quoting your name and order number. You will then receive direction as to how the return will be handled. A copy of your tax invoice or order confirmation must accompany your return in order for us to be able to apply the refund or process the exchange. The physical address for door-to-door returns is: Walk Thru the Bible, The Victory Park Life Change Centre, 1 Zonda Avenue, Victory Park, 2195, Johannesburg, South Africa. The contact telephone number is 011-782-4222 (+27-11-782-4222). Regrettably, it is not recommended to use the South African Post Office for returns.